CUSTOMERS

Shift at Midnight Customer Guides

Organize customer checks, database work, and counter decisions.

What are customer guides?

These pages focus on the customer-facing tasks that shape an investigation.

How to use these guides

1

Follow the counter flow

Keep the customer interaction and station duties visible.

2

Cross-check details

Compare the information you have before making a decision.

3

Communicate clearly

Share the useful result with teammates in co-op.

Featured customer guides

All customer guides